Get in Touch With Us
Got a question about one of the sites we've reviewed, spotted something that needs updating, or just want to tell us how we're doing? This page covers how to reach the Casinos Not On Gamstop team and what to expect once you do.
Ways to Get in Touch
Email is the best way to reach us. Write to [email protected] and a real member of our team will read your message and reply personally — we don't rely on automated responses to close off enquiries. We aim to get back to you within two working days, though this can stretch slightly during busier periods.
If you can, include a short summary of what your message is about in the subject line. It helps us route your enquiry to the right person and usually means a faster reply.
What We Can Help With
- Questions about our reviews — If you want more detail on how we assessed a particular brand, such as our list of trusted non Gamstop casinos, or why a site sits where it does in our rankings, ask away.
- Corrections — Welcome offers, bonus terms and site details change often at operators outside the UK licensing system. If you spot something on our site that looks out of date, please let us know so we can look into it.
- Content suggestions — If there's a topic around casinos not on Gamstop, payment methods, or game selection you'd like us to cover in more depth, we're open to hearing it.
- Advertising and partnership enquiries — If you represent a gambling brand or an affiliate partner and want to discuss working with us, introduce yourself and outline what you have in mind.
- General feedback — Whether it's positive or critical, we read every message and it genuinely feeds into how we review and rank sites going forward.
Before You Write to Us
We're a review and comparison site, not an operator, so there are a few things we're not able to help with directly:
- We can't process deposits, withdrawals or account issues on your behalf — those need to go through the casino you're playing at.
- We can't verify your identity or access any casino account for you.
- We don't provide financial, legal or gambling advice tailored to your personal circumstances.
If your enquiry relates to a specific operator's account, promotion or payment, its own customer support team will usually be faster and better placed to resolve it than we are.
A Note on Responsible Gambling
If you or someone you know is finding gambling difficult to manage, please mention this in your message. We can point you towards general support resources, though we'd always encourage speaking to a dedicated support service directly, as they're set up to help in ways a comparison site isn't. This applies whether you play at UK-licensed sites or at sites outside the Gamstop scheme — all gambling should be treated as entertainment, and support is available regardless of where you play. Remember that gambling is strictly for those aged 18 and over.
Our Commitment to Accuracy
Casinos Not On Gamstop exists to give readers a clear, independent view of casinos not on Gamstop — including newer sites, their bonus terms, payment options and game libraries. Reader feedback is a real part of keeping that accurate. If something we've published doesn't match what you experienced, we want to know, and we'll look into it.
Thanks for taking the time to read this page. We look forward to hearing from you.